Q: How do I learn more about Allmade and what you are doing to #makeitbetter?
A: YAY! We are super pumped that you are interested in learning more. Please go to the About tab on our site to learn the ins and outs of who we are and why we do what we do. If you have more questions, we love to talk. Please email email@example.com
Q: Do you send product catalogs?
A: We do not send catalogs at this time as we are continuously adding to our line. The best way to see our up-to-date catalog is on our site.
Q: Do you sell to non-Wholesale customers?
A: Yes, yes, yes. We sell to any and everyone!
Q: How do I sign up for a Wholesale Account?
A: Please fill out form HERE to start the process. Our Wholesale Team will get back to you within 5 business days to get the ball rolling and the tees flowing.
Q: Do you have minimums for Wholesale purchases?
A: Currently, we do not have minimums for Wholesale customers. As with anything….this is subject to change but we hope to keep it this way for a while.
Q: What qualifies you to get access to Wholesale Pricing?
A: Are you a business with an active resellers certificate and a business license? If so, you are in and we can’t wait for you to join our team!
Q: What is a resale tax exemption form/certificate?
A: If you are a business selling to an end user, you are tax exempt. If you do not have an active exemption #, please click HERE and scroll to your state to fill out and submit the form. If you do not see your state on the list, you are already tax exempt. CHEERS!
Q: Do you distribute?
A: Not at this time but this is something that we will be doing as our brand continues to expand.
Q: Where do you ship from?
A: We ship from Edgerton, Kansas. If you haven’t heard of it, Kansas City might be an easier city to remember.
ORDERS & RETURNS
Q: What’s the best way to place an order?
A: We recommend ordering online, as this will allow you the most visibility to live inventory, invoices, tracking, etc.. and because it’s 2018 and #technologyislife :) If this method doesn’t work for you, email us at firstname.lastname@example.org and we would be happy to get your order placed.
Q: Can you see live inventory on your site?
A: Yes, absolutely! We like to allow as much visibility as we can. If you are logged into your Wholesale Account, under the product page you will see the live inventory, which is updated every 30 minutes.
Q: What payment methods do you accept?
A: Visa, Mastercard, Discover, American Express and Paypal. If you would prefer to pull out that old checkbook, please email your order to: email@example.com so we can accomodate.
Q: Can I place orders on your site for Backordered items?
A: What is a backorder!?! Ok I wish that was a case but really, we try to avoid backorders as much as we possibly can. This being said, to avoid confusion we do not allow the purchase of Backordered items on our site. If this is something that you want to do, please email firstname.lastname@example.org
Q: Do you offer quantity discounts on top of the Wholesale Case Pricing?
A: We do! Anything over 2000 tees receives an additional 10% off as a thank you for your one order saving over 12,000 water bottles from going into a landfill.
Q: Do you offer returns?
A: Yes. Duh. We want all customers to be satisfied with their purchase. If you are not or if you experienced any issues with your order, please submit a Return Request HERE
Q: How long will it take to ship my order?
A: As long as your order is placed by 3pm CST, your order will ship same day.
Q: Do you ship outside of the US?
A: Of course. We only have the option for US + Canada on our site, so email email@example.com to place your order.
Q: Are Allmade tees duty free?
A: Unfortunately no. Duties and taxes are about 6% of your order today.
Q: What shipping methods are available?
A: Ground, 2nd Day Air and Next Day Air. If you would like to specifically choose if your order goes UPS or FedEx, please email firstname.lastname@example.org so we can set your account preferences
Q: Will I receive tracking once my order ships?
A: Of course! We will send tracking to the main email on your customer account.
Q: Do you have a cut-off time?
A: Unfortunately yes, our cut-off time is 3pm CST. We have hopes and dreams to one day have tiny elves working around the clock...or robots.
Q: Do you have a Will Call option?
A: Unfortunately, we do not have a Will Call option at this time.
Q: Do you offer Sample Packs?
A: We do. Please email email@example.com and we can work out the details.
Q: Do your tees have tear away neck labels?
A: Yes. We use a 100% recycled material for our neck labels that can easily be torn off.
Q: Do you sew the Allmade hem tag on the bottom of all of your tees?
A: No. Contrary to some of the photos on the site with these shown, this is not something that we sew on any of our garments. We do offer these if you want to sew them on yourself.
Q: How well do your tees discharge?
A: We rate our Tri-Blend tees at a B+ due to 50% poly content
Q: Can you screen print the tees for us?
A: We do not offer the service of printing, however we sell our products to Screen Printers. To view Allmade Screen Printing Directory, click HERE
Q: How does the fit of Allmade tees compare to Bella or Next Level?
A: Our tees are longer by design in both the Unisex and Ladies. The ladies runs small, as we have a fashion fit (not to be confused with slim fit).
Q: Can I order custom colors and sizes?
A: We are open to new opportunities, but this isn’t something we offer as a standard. Please send your request over to firstname.lastname@example.org and we will see what we can do.